Don’t forget about our 10% discount on fragrances and cosmetics – and any orders of R 2000 or more will get 15% discount!!
Results of Discovery Health’s survey on pharmacy services
Discovery Health has always been committed to quality of care and constantly improving the care Medical Scheme members receive. As part of a new drive to identify the best pharmacies in South Africa, Discovery Health started with a medical scheme member survey, which forms part of a comprehensive review process.
|Practice name:||Galleon Pharmacy|
|Period:||19 August to 18 September 2016|
The scores in the following table represent your customers’ impressions of:
|The overall experience when visiting the pharmacy||100%|
|Number of customers that listed frustrations:
– Unfriendly and unhelpful employees
– General appearance inside and outside pharmacy not acceptable
– Long waiting time and slow service
– Unprofessional conduct of the pharmacist or pharmacy assistant
|To what extent your pharmacy has exceeded expectations to make submitting, collecting or receiving medicine pleasant and more convenient for customers.||100%|
|Whether pharmacy employees sufficiently informed customers about the availability or unavailability of more cost-effective generic alternatives.||80%|
|Whether pharmacy employees sufficiently informed customers about the various aspects of safe use of medicine, its storage or the required lifestyle to improve their health status.||100%|
|Whether pharmacy employees explained to your customers the payment decisions [paid from day-to-day or chronic benefits or the reasons for co-payments or claim rejections].||60%|
|Galleon Pharmacy achieved an overall score of:||88%*|
|The average score across all pharmacies is:||66%|
|The best score achieved by an independent pharmacy is:||94%|
*Please note: Where the number of responses received from customers are fewer than 30, the result is not yet statistically significant and can only serve as an indication.
We hope this will inspire and assist you to continually and tirelessly strive for improving the pharmacy profession.